Welcome to Polka Dot Teapot Studio. These policies apply to digital downloads, physical products and Mail Club subscriptions purchased through this website.
Digital products are supplied as downloadable files, Canva template links or other digital content. Once payment has been completed, you’ll receive access to the files or links included with your purchase.
Please read each product description carefully before ordering and check that you have the software or account needed to use the product.
By requesting immediate access to a digital product, you agree that delivery may begin before the end of the usual 14-day cancellation period and acknowledge that your right to cancel will be lost once the download or access has begun.
Once files or template links have been accessed or downloaded, refunds, exchanges or cancellations cannot normally be offered unless the digital content is faulty, not as described or cannot be supplied.
If you experience any problems accessing your purchase, please get in touch and I’ll always do my best to help resolve the issue.
Physical products, including Mail Club parcels, are carefully prepared and packed by hand. Small variations in colour, finish, positioning or appearance may occur as part of the handmade production process.
Product photographs are provided as accurately as possible, although colours may appear slightly different depending on your screen or device.
Full delivery information can be found on the Shipping & Delivery page.
You have the right to cancel most physical product orders within 14 days of receiving them, without needing to provide a reason.
Please contact laura@polkadotteapotstudio.co.uk within this period if you wish to cancel.
After notifying me, you’ll have a further 14 days to return the item. Unless the product is faulty, damaged or incorrect, you’ll be responsible for the cost of returning it.
Items should be returned unused, in their original condition and packaged carefully. A deduction may be made if an item has been handled beyond what is reasonably necessary to inspect it.
Eligible refunds will include the product price and the cost of standard outbound delivery. Any additional amount paid for an upgraded delivery service will not be refunded.
Refunds will be issued to the original payment method within 14 days of the returned item being received, or evidence of its return being supplied.
Custom-made or personalised physical products cannot normally be returned simply because you’ve changed your mind.
This does not affect your rights if an item is faulty, damaged or not as described.
If your order arrives damaged, faulty or is not what you ordered, please contact me as soon as possible at laura@polkadotteapotstudio.co.uk
Please include your order number and, where possible, photographs showing the problem and the packaging. I’ll arrange an appropriate replacement, repair or refund in line with your statutory rights.
Mail Club subscriptions are billed monthly using the payment method selected at checkout. The product page and checkout will show the subscription price, postage charge, billing frequency and first renewal date before you place your order.
You can cancel your subscription before the next renewal through your account or by contacting laura@polkadotteapotstudio.co.uk.
Cancelling prevents future renewal payments but does not automatically cancel or refund a payment that has already been processed or a parcel that has already been prepared or dispatched.
If a renewal payment has been taken and you wish to return the physical parcel, the physical product cancellation and returns policy above will apply.
Joining by the monthly cut-off date shown on the product page means you’ll receive that month’s collection.
Orders placed after the cut-off will begin with the following month’s collection.
Mail Club digital extras are for the subscriber’s personal use and must not be shared, resold or distributed.
The original template layouts, branding concepts, written content, illustrations and overall design arrangements created by Polka Dot Teapot Studio remain the intellectual property of Polka Dot Teapot Studio.
Unless a product description states otherwise, purchasing a digital template grants you a non-exclusive licence to use it for:
-Your own business
-Personal projects
-Client work
-You may customise templates to suit your own branding and content.
You may not:
-Resell or redistribute the templates or files
-Share template or download links publicly
-Claim the designs or illustrations as your own original work
-Use the products to create competing template or digital products
-Reproduce physical Mail Club contents for resale
Products described as Canva templates require a Canva account. A free Canva account is sufficient unless otherwise stated in the individual product description.
Polka Dot Teapot Studio is not affiliated with Canva and is not responsible for changes, interruptions or technical issues affecting Canva or other third-party platforms.
The original content, branding, written copy, illustrations, template layouts and creative designs featured on this website remain the intellectual property of Polka Dot Teapot Studio.
They may not be copied, reproduced, resold or redistributed without permission.
If you have a question about an order, return, subscription or digital download, please use the contact page or email: laura@polkadotteapotstudio.co.uk
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