Physical products are currently available for delivery to UK addresses only.
Digital products can be purchased from other locations where permitted and are delivered electronically rather than by post.
Physical products are prepared and packed with care. The estimated processing or dispatch time will be shown on the relevant product page.
Mail Club subscriptions placed by the monthly cut-off date will receive the current month’s collection. Orders placed after the cut-off will begin with the following month’s collection.
Monthly Mail Club parcels are normally prepared for dispatch between the 20th and 25th of the month.
Any month-specific dispatch information will be shown on the product page.
Mail Club parcels are sent by Royal Mail Second Class Large Letter unless stated otherwise.
The current delivery charge will be displayed in your basket and again at checkout before payment. Postage is charged with each monthly subscription renewal because a new physical parcel is sent every month.
Royal Mail aims to deliver Second Class mail within two to three working days after dispatch, although this is an estimated timeframe rather than a guaranteed delivery date.
Occasional postal delays can happen, particularly during busy periods, severe weather or industrial disruption.
If your parcel hasn’t arrived within seven working days of the dispatch notification, please email laura@polkadotteapotstudio.co.uk with your name and order number so I can look into it.
Polka Dot Teapot Studio remains responsible for your order until it has been delivered.
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact me as soon as possible. I’ll amend it where I can, but an address cannot be changed once the parcel has been dispatched.
Mail Club subscribers are responsible for keeping their delivery address up to date before each renewal. This can be changed through your account or by contacting me before the next parcel is prepared.
If an order is returned because an incorrect or incomplete address was supplied, an additional delivery charge may be required before it can be sent again.
Mail Club products are carefully packed to help protect the illustrated contents during delivery. Packaging may vary slightly depending on the size and contents of the order.
If your parcel arrives damaged or contains the wrong item, please contact laura@polkadotteapotstudio.co.uk as soon as possible.
Include your order number and photographs of the item and packaging where possible. I’ll work with you to arrange an appropriate replacement or refund.
For information about cancellations, returns and refunds, please visit the Shop Policies page.
If you have any questions about the delivery of your order, please email:
laura@polkadotteapotstudio.co.uk
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